Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
In some cases, yes. Contact customer service with your order number.
Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.
We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
Returns for non-damaged merchandise will be accepted within 30 days of purchase. The item must be returned in new condition and in original packaging. You can then mail or ship your return back to us at the address provided on your return authorization. We will refund only the price of the item purchased excluding any shipping or handling charges, unless a defective product was sent to you in error. Any merchandise returns are subject to a 15% restocking fee. We may waive this charge if alternative merchandise is purchased.